TECHNOLOGY

Fitbit is being sued for deceiving customers about its return policy for malfunctioning devices

Fitbit is being sued for deceiving customers about its return policy for malfunctioning devices

Fitbit is being sued for deceiving customers about its return policy for malfunctioning devices

Fitbit is being sued for deceiving customers about its return policy for malfunctioning devices

Fitbit is being sued for deceiving customers about its return policy for malfunctioning devices

According to a statement issued on Monday by Australia’s competition commission, Fitbit LLC has been sued for allegedly making false or misleading claims to customers about their warranty rights on faulty devices.

Fitbit’s statements that customers would not be entitled for a refund between May 2020 and February 2022 unless they returned a malfunctioning product before 45 days of purchase or shipment are not covered by Australian Consumer Law, according to the Australian Competition and Consumer Commission (ACCC). Between May 2020 and February 2022, Fitbit made these promises to customers.

“Every client has automatic consumer guarantee rights that cannot be excluded, limited, or altered.” “In addition to whatever assurances that manufacturers may make, consumers have specific rights under consumer guarantee legislation,” said ACCC Chairwoman Gina Cass-Gottlieb.

According to the regulating authority, Australian Consumer Law does not need a 45-day return period. It did not limit a consumer’s rights to defective replacement items when the original product was purchased.

The ACCC said that when a consumer received a replacement device for an originally defective product, Fitbit informed them that they were not entitled to a second replacement if the original gadget’s two-year “limited warranty term” had expired. Fitbit has been accused of conveying this claim to customers.

A request for comment from Reuters was not greeted with an immediate response from the Google-owned corporation (GOOGL.O).

According to the Australian Competition and Consumer Commission (ACCC), their complaint includes 58 instances of consumers who were allegedly misled by Fitbit when they complained about defective devices. The ACCC is requesting penalties and injunctions in this case.

Related Articles

Back to top button